Terms and Conditions

Our Guarantee

We are totally confident that you will be delighted with your Locked Horn purchase. If for any reason you are unhappy, you may return your item at your expense for a full refund within 14 days of receipt. All returns must be shipped in their original containers, and we must receive them in as-new condition.  If you are unhappy with rhino please notify us via email within 48hrs on receipt of the rhino.

Shipping

We ship all our products from Cape Town, South Africa. You will receive your tracking number via Email immediately upon shipment. Items will be sent by EMS Courier (international priority mail service, door to door service) please allow 5-12 business days for delivery of shipments from South Africa. If the rhino is in stock it will ship within 48 hrs, otherwise lead time for production will be 7-10 working days. Please note we are not responsible for any duties or taxes which might be applicable in your country.

Local Deliveries via Sun Couriers (major hubs) – outlying areas items will be sent via the postal service. Tracking details will be provided. Please allow 3-5 days for delivery.

Our Partners